Skills & Competencies for Field Service Engineer I

Field Service Engineer I job profile

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JOB SUMMARY for Field Service Engineer I

Provides on-site support and technical assistance with various products or equipment.

JOB RESPONSIBILITIES for Field Service Engineer I

Installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures. Orders and replaces parts as needed. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product features. May provide some customer training.

Field Service Engineer I SALARY RANGE

BASE 50%
$70,007
TOTAL 50%
$72,015
Job Level
P01
Job Code
EN04100154
Education/Degree
Bachelor's Degree
Reports To
Manager

Field Service Engineer I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Field Service Engineer I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Field Service Engineer I

1 Industry Competency – Failure Analysis
Proficiency Level -1
Skill definition-Defining the cause of failure to make corrective actions and mitigate further failures through a systematic investigation.
Level 1 Behaviors
(General Familiarity)
Explains the methods of a variety of specialized Failure Analysis techniques.
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Level 2 Behaviors
(Light Experience)
Supports new processes, product transfer, and startup.
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Level 3 Behaviors
(Moderate Experience)
Works with test engineers and technicians to conduct tests and understand the customer's requirements.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex failure analysis on repeat equipment failure and ensures prevention of reoccurrence.
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Level 5 Behaviors
(Mastery)
Sets test sample size needs and durations for reliability testing using lifetime models and reliability statistics.
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3 Field Service Engineer I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Engineer I
Proficiency Level - 4
5 Competency for - Field Service Engineer I
Proficiency Level - 5

10 general skills or competencies (Job family competencies) for Field Service Engineer I

1 Job Family Competencies – Customer Interaction
Proficiency Level -2
Skill definition-Fostering relationships and positive communication with customers to identify their demands to gain a competitive market advantage.
Level 1 Behaviors
(General Familiarity)
Lists possible issues and concerns regarding customer interaction.
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Level 2 Behaviors
(Light Experience)
Supports the development of creative ways to improve the value of customer interaction.
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Level 3 Behaviors
(Moderate Experience)
Performs good customer interaction to meet our customer standards and our objectives.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement opportunities in the customer interaction process to create positive service.
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Level 5 Behaviors
(Mastery)
Leads innovative processes to maximize the timing and effectiveness of customer interactions.
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2 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
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3 Field Service Engineer I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Engineer I
Proficiency Level - 4
5 Competency for - Field Service Engineer I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Field Service Engineer I

1 Core Competencies – Customer Focus
Proficiency Level -2
Skill definition-Aligning business processes with customers’ goals and expectations.
Level 1 Behaviors
(General Familiarity)
Lists the benefits of having a customer-focused organization.
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Level 2 Behaviors
(Light Experience)
Supports the management in developing customer engagement processes.
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Level 3 Behaviors
(Moderate Experience)
Uses customer feedback to help management improve products and services.
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Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the process of innovating the client service model and service standards.
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Level 5 Behaviors
(Mastery)
Promotes organizational activities that build rapport and cooperative relationships with customers.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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3 Field Service Engineer I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Engineer I
Proficiency Level - 4
5 Competency for - Field Service Engineer I
Proficiency Level - 5

Summary of Field Service Engineer I skills and competencies

There are 1 hard skills for Field Service Engineer I, Failure Analysis.
10 general skills for Field Service Engineer I, Customer Interaction, Customer Satisfaction, Customer Support, etc.
6 soft skills for Field Service Engineer I, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Field Service Engineer I, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.

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